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Returns, Refunds & Warranty

Last updated: February 2026 | Version 1.0

Returns Refunds Warranty Download Returns Form

30-Day Money Back Guarantee

Changed your mind? No problem. Return most products within 30 days for a full refund. We process refunds within 10 working days of receipt.

1 Our RMA System

All returns require an RMA (Return Merchandise Authorisation) number. This helps us track your return and process it quickly.

How to Get Your RMA Number:

  1. Email returns@techwisegadgets.co.uk with your order number
  2. Include the reason for return and preferred resolution
  3. We'll respond within 1-2 working days with your RMA number
  4. Download and complete our Returns Form

Important: Returns sent without an RMA number may experience delays or be refused.

2 Returns Eligibility

For change of mind returns, your item must meet these conditions:

  • Timeframe: Returned within 30 days of delivery
  • Condition: Unused, in original packaging, with all accessories
  • Seals: Factory seals and security stickers must be intact
  • Proof: Accompanied by proof of purchase (order number)
  • Data: All personal data must be removed

3 Non-Returnable Items

Software

Digital downloads once unsealed or activated.

Consumables

Opened ink, toner, batteries, thermal paste.

Custom Built

Configured systems and special orders.

Hygiene

Earbuds/headphones with broken seals.

4 How to Return

1

Request RMA

2

Pack Secure

3

Add Form

4

Ship Tracked

7 Refund Timeline

Stage Timeframe
Inspection 3-5 working days
Refund Processing Up to 10 working days
Bank Credit 3-5 working days

9 Damaged or Defective Items

48-Hour Window

Report arrival damage within 48 hours for immediate resolution. Email photos of packaging and item to returns@techwisegadgets.co.uk.

10 Warranty Coverage

Product Period
New Products 12 months
Refurbished 6-12 months
Extended Warranty Up to 36 months

Download Returns Form

Our printable returns form includes your RMA details, checklist, and returns label.

View & Print Returns Form

16 Contact Our Team

  • Returns: returns@techwisegadgets.co.uk
  • Warranty: warranty@techwisegadgets.co.uk
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