Privacy Policy
Last updated: February 2026 | Version 1.0
1 Data Controller Information
Tech Wise Gadgets is the data controller for the personal data collected through this website.
Trading Name: Tech Wise Gadgets
Legal Entity: TECH WISE GADGETS LTD
Company Registration: 12461481
Data Protection Officer Email: dpo@techwisegadgets.co.uk
Registered Address: 13 Cambridge Road, Ilford, England, IG3 8LU
Tech Wise Gadgets is an independent technology retailer operating in accordance with the Data Protection Act 2018.
2 Information We Collect
Information You Provide Directly:
- Name, email address, phone number when creating an account or placing an order
- Billing and shipping addresses for order fulfillment
- Payment information (processed securely by our payment providers)
- Communications you send to us (emails, support tickets, reviews)
- Account preferences and marketing consent choices
Information Collected Automatically:
- IP address and approximate location (country/region)
- Browser type, device type, and operating system
- Pages visited, time spent, and navigation patterns
- Referral source (how you found our website)
- Cookie data (see Cookie Policy section below)
3 Legal Basis for Processing
Under UK GDPR, we process your data based on the following lawful bases:
| Lawful Basis | Examples |
|---|---|
| Contract | Processing orders, delivery, customer service |
| Legal Obligation | Tax records, fraud prevention, legal requests |
| Legitimate Interest | Website analytics, fraud detection, service improvement |
| Consent | Marketing emails, non-essential cookies |
4 How We Use Your Information
- Order Processing: Process and fulfill your orders, manage payments, arrange delivery
- Communication: Send order confirmations, shipping updates, and respond to inquiries
- Customer Support: Provide assistance with orders, returns, and technical issues
- Service Improvement: Analyze usage patterns to improve our website and services
- Marketing: Send promotional communications (only with your consent)
- Security: Detect and prevent fraud, protect our systems and your data
- Legal Compliance: Meet our legal and regulatory obligations
5 Cookie Policy
We use cookies and similar technologies to enhance your browsing experience. Below is a classification of the cookies we use:
| Cookie Type | Purpose | Duration | Required? |
|---|---|---|---|
| Strictly Necessary | Shopping cart, login session, security | Session | Yes |
| Performance/Analytics | Google Analytics - page views, behavior | 2 years | No |
| Marketing | Trustpilot widgets, conversion tracking | Varies | No |
| Functionality | Theme settings, language preferences | 1 year | No |
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect website functionality.
6 Third-Party Data Processors
We share your data with trusted third parties who help us operate our business:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Payment details, billing address |
| PayPal | Payment processing | Email, payment details |
| Royal Mail / DPD / Evri | Order delivery | Name, address, phone, email |
| Analytics, infrastructure | Anonymised usage data, cookies | |
| Cloudflare | Hosting, security | IP addresses, request logs |
| Trustpilot | Customer reviews | Name, email (for invitations) |
All third-party processors are contractually bound to process your data securely and only for specified purposes.
7 Data Retention Schedule
We retain your data only for as long as necessary:
| Data Type | Retention Period | Reason |
|---|---|---|
| Order records | 7 years | Tax requirements |
| Customer accounts | Until deletion requested | Service provision |
| Support tickets | 3 years | Dispute resolution |
8 Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right of Access
Request a copy of your personal data we hold.
Right to Rectification
Request correction of inaccurate data.
Right to Erasure
Request deletion of your data.
Data Portability
Receive your data in a portable format.
To exercise any right, email dpo@techwisegadgets.co.uk. We respond within 30 days.
9 Data Security Measures
- SSL/TLS encryption for all data transmissions (HTTPS)
- Secure payment processing via PCI-DSS compliant providers
- Regular security audits and vulnerability assessments
- Access controls and authentication for staff systems
- Encrypted backups with limited retention periods
10 Data Sanitisation Process
When you return a device capable of storing data (laptops, phones, tablets, storage drives):
- Your Responsibility: Back up data and remove accounts before return
- Our Process: All returned devices undergo secure wiping at our facility
- Standard: We follow industry-standard data destruction protocols
This process protects your privacy and ensures no personal data remains on returned units.
11 International Data Transfers
Your data is primarily stored and processed in the UK. Some service providers operate internationally (USA/EU) under appropriate safeguards like Standard Contractual Clauses approved by the ICO.
12 Children's Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13.
13 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
14 Complaints
If you have concerns, contact our DPO first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
15 Contact Us
For any privacy-related questions or to exercise your rights:
- DPO: dpo@techwisegadgets.co.uk
- Support: support@techwisegadgets.co.uk